How do I place an order?
Open a product page, choose a quantity and select Buy now. You enter a delivery address and pick a payment method on the next screen.
Help centre
Everything about ordering, delivery, returns and support on HT Shop Now. Every order is sold and fulfilled by the brand you buy from, so a few details are confirmed by that brand directly.
Ordering and payment
Which payment methods can I use?
UPI (GPay, PhonePe, Paytm), credit or debit card, and Cash on Delivery. UPI confirms instantly; Cash on Delivery is paid to the courier when the order arrives.
Do prices include tax?
Yes. Every price shown includes GST, and the checkout total is the amount you pay. There are no handling or convenience charges.
How do coupon codes work?
Eligible products show the code and its value on the product page. The discount is applied automatically at checkout and appears as its own line above the total.
Shipping and delivery
How long does delivery take?
Orders are delivered in 2 to 5 days. Timelines can be longer outside major metros, and the estimated arrival date is confirmed on your order.
What does delivery cost?
Shipping charges are set by the brand fulfilling your order, so they can differ between brands. Most orders ship free; any charge that applies is shown on the product page and in the checkout summary before you pay.
Who ships my order?
The brand ships directly to you and manages payment, processing, delivery, returns and refunds. HT Shop Now is where you discover and place the order.
How do I track my order?
Tracking details are shared once the order is dispatched. Open Orders in the header at any time to see the current stage, from Order placed through to Delivered.
Returns and refunds
What is the return window?
Products can be returned within 7 days of delivery. Items should be unused and returned with their original packaging and accessories.
How do I start a return?
Contact the fulfilling brand using the email or phone number shown on the product page. They arrange the pickup and confirm the refund.
When is my refund processed?
The brand processes the refund once the returned item has been received and checked. It is credited to your original payment method, or by bank transfer for Cash on Delivery orders.
Can I cancel an order?
Contact the fulfilling brand as soon as possible. Orders that have not yet been dispatched can usually be cancelled without a charge.
Support
Who do I contact about my order?
Each product page lists the fulfilling brand support email and phone number under Sold and fulfilled by the brand. That team handles order, delivery, return and refund queries.
I have a question before buying
Product pages carry full specifications, usage instructions and delivery terms. For anything not covered there, the brand support contact can help before you order.